Privacy Policy

Privacy Policy

Last updated: August 21, 2026

This Privacy Policy explains what personal information Summit Haul collects when you visit summithaul.shop, place an order, or contact support, and how that information is used and protected. Summit Haul is an independent multi-brand specialist retailer for hiking backpacks and outdoor gear from top brands. We are a third-party store — not the official brand store for KingCamp, Osprey, CamelBak, Proviz, or any other brand we carry.

Who we are

Summit Haul is the online storefront owned and operated by Arapahoe Peak Ventures LLC, a Colorado limited liability company established in 2019. Arapahoe Peak Ventures LLC is the merchant of record for all orders placed on summithaul.shop. This means the company is responsible for storefront management, product selection, inventory sourcing and quality assurance, customer support, payment processing, order fulfillment, regulatory compliance, and data privacy.

In practice, the Summit Haul storefront presents the products and shopping experience, while Arapahoe Peak Ventures LLC handles the underlying data processing that makes ordering, payment, and delivery work. Both are involved in handling your personal information: the storefront collects it at the point of sale, and the operating entity stores and processes it to fulfill orders and provide support.

You can reach us by phone at +1 (303) 555-0147, by email at support@summithaul.shop, or by mail at 4820 Arapahoe Peak Drive, Boulder, CO 80302, United States.

Information we collect

We collect information you provide directly, information collected automatically while you browse, and records related to your transactions and support requests.

Information you provide

• Order and contact details. When you place an order, we collect your full name, email address, shipping address, billing address, and phone number.
• Payment information. We accept credit cards and PayPal. Payment details are collected and processed by our payment providers, and we do not retain full card numbers on our own systems.
• Preferences and promotional choices. If you create an account, sign up for emails, or apply a coupon code such as SUMMIT15 at checkout, we collect the contact details and preferences you provide.
• Support communications. When you contact customer service, we collect your full name, order number (if applicable), email address, and the details of your inquiry so we can help.

Information collected automatically

When you visit summithaul.shop, we and our service providers automatically collect technical information such as your IP address, browser type and settings, device identifiers, pages viewed, referring URLs, and the dates and times of your visits. We use this information to keep the storefront secure, understand how shoppers use the site, and improve the shopping experience.

Transaction and support records

We keep records of purchases, returns, warranty inquiries, and support interactions. For example, we accept returns within 30 days of delivery, and warranty coverage follows the product information and support guidance for the item purchased. These records allow us to process orders, handle disputes, and provide clear support before and after the order.

How we use your information

We use the personal information we collect for these purposes:

• To process and fulfill orders, including payment processing, shipping calculations (such as free shipping on orders over $45.00 or the $8.00 standard shipping rate), and arranging delivery.
• To provide customer support, including pre-sales questions, after-sales issues, returns, and warranty matters.
• To send transactional communications such as order confirmations, shipping updates, and service messages.
• To improve and personalize the storefront, including tailoring product recommendations for hiking backpacks and outdoor gear.
• To detect and prevent fraud, unauthorized transactions, and other prohibited activity.
• To comply with legal, tax, and regulatory obligations.
• To send promotional offers if you have opted in, subject to the terms shown at checkout. For example, code SUMMIT15 provides 15% off eligible items, and coupon eligibility follows our checkout rules.

How we share your information

We do not sell your personal information. We share it only with service providers who help us run Summit Haul, including:

• Payment processors that handle credit card and PayPal transactions.
• Shipping and fulfillment partners that deliver your orders.
• Technology and customer support providers that help run the storefront and manage support requests.
• Professional advisers, such as external legal counsel for Arapahoe Peak Ventures LLC, when needed for legal or compliance matters.

These providers may use your information only to perform services on our behalf. We may also disclose information when required by law or legal process, or to protect the rights, safety, or property of Summit Haul, Arapahoe Peak Ventures LLC, or others.

Cookies and similar technologies

Summithaul.shop uses cookies and similar technologies to remember your preferences, keep items in your shopping cart, understand how visitors use the site, and improve performance. You can control or disable cookies in your browser settings, but some features, such as the cart or checkout, may not work correctly if cookies are blocked.

Data security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include secure payment processing through our payment providers, access controls on our support and storefront systems, and careful handling of customer records by our staff and service providers. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, returns and warranty support, legal and tax requirements, and dispute resolution. For example, transaction and support records may be kept to honor the 30-day return window and to support warranty claims in line with product information. When information is no longer needed, we delete or anonymize it.

Your choices and privacy rights

Depending on where you live and applicable law, you may have rights to access, correct, or delete your personal information, and to ask us how it is being processed. If you live in a state with a comprehensive privacy law, such as the Colorado Privacy Act, you may also have additional rights. To exercise any of these rights, email the legal and privacy team at legal@summithaul.shop and include the nature of your request, any relevant reference numbers, and your contact information.

Our legal and privacy team reviews each request against applicable policies and regulations, provides clear answers, and takes necessary actions such as data deletion or policy clarification. They respond within 48 hours on business days and may escalate to external legal counsel if required.

Children's privacy

Summit Haul is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please email legal@summithaul.shop. We will take steps to delete such information promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the storefront, or legal requirements. The date at the top of this page shows when it was last revised. If we make significant changes, we will post the updated policy here and notify you where appropriate.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us:

• Postal address: Summit Haul, 4820 Arapahoe Peak Drive, Boulder, CO 80302, United States
• Phone: +1 (303) 555-0147
• Customer support: support@summithaul.shop
• Legal and privacy: legal@summithaul.shop

Customer support is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT, UTC−7/UTC−6 during Daylight Saving Time). Support emails are answered within 24 hours on business days; messages received outside those hours are handled the next business day, with urgent shipping or order issues prioritized. Legal and privacy requests receive a first response within 48 hours on business days.