Refund Policy

Refund Policy

Refund Policy

Last updated: August 21, 2026

Summit Haul is an independent specialist retailer for hiking backpacks and outdoor gear from top brands. This refund policy explains how returns, exchanges, and refunds work for orders placed at summithaul.shop, operated by Arapahoe Peak Ventures LLC, a Colorado limited liability company established in 2019 and the merchant of record for all Summit Haul orders.

Return Window and Eligibility

We accept returns within 30 days of delivery. To be eligible, the item must have been purchased from Summit Haul at summithaul.shop, and the return must be started before the 30-day window closes.

Condition Requirements

For a full refund or exchange, items should be returned in the condition they were received, with original packaging, tags, and accessories included where applicable. We encourage you to examine your order upon delivery and check for any signs of damage or defects. If anything seems amiss, please contact us right away so we can help.

How to Start a Return

To begin a return, contact the after-sales team at aftersales@summithaul.shop within 30 days of delivery. Please include:

• Your order number
• The reason for the return or concern
• Your preferred resolution (refund or exchange)

Our after-sales team will confirm eligibility, initiate the return process, and monitor the refund or replacement until it is completed. For general questions about your order or the storefront, you can also reach primary support at support@summithaul.shop.

Refunds and Exchanges

Once your return is received and confirmed, we will issue a refund to the original payment method used at checkout. Summit Haul accepts credit cards and PayPal, and refunds are processed back to that same payment method. Exchanges are also available on eligible items; the after-sales team will guide you through the exchange process and keep you updated on its status.

Shipping Fees

Standard shipping is $8.00, and shipping is free on orders over $45.00. If an authenticity concern is confirmed, we will reimburse the original return shipping costs as part of the resolution.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, please contact the quality assurance team at quality@summithaul.shop with:

• Your order number
• Photographs of the product and its packaging
• A detailed description of the issue

Our quality assurance team will log the claim and assign a unique reference number. They will verify the product's authenticity using available documentation and, if necessary, contact the manufacturer for verification. We will provide an update within 2 business days and aim to resolve the claim within 5 business days. If the issue is confirmed, we offer a refund, replacement, or repair as appropriate to the situation.

Authenticity Guarantee

We guarantee that every item sold by Summit Haul is 100% authentic. All products are sourced from authorized distributors and vetted suppliers, and we maintain documentation for each batch, including serial number and packaging verification. If a customer can demonstrate that a product is counterfeit, we will provide a full refund or replacement, including any shipping costs.

To file an authenticity claim, send the following to quality@summithaul.shop:

• Proof of purchase (order number or email confirmation)
• Photographs of the item and its packaging
• A detailed description of the issue or concern

Arapahoe Peak Ventures LLC owns and operates the Summit Haul storefront and is responsible for quality assurance, dispute resolution, and ensuring every claim receives a fair and prompt outcome.

Warranty

Warranty coverage follows the product information and support guidance provided by each manufacturer and listed on the product page. For warranty-related questions or assistance, please contact customer support at support@summithaul.shop, and we will direct you to the appropriate specialist team.

How to Contact Us

Customer support is available by email. Our team operates Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours are answered the next business day, and urgent shipping or order issues are prioritized. First responses are provided within 24 hours during business days.

• Primary support – general inquiries, order questions, and storefront guidance: support@summithaul.shop
• After-sales – returns, exchanges, order modifications, cancellations, and refund status: aftersales@summithaul.shop
• Quality assurance – product quality complaints, authenticity verification and claims, inspection guidance: quality@summithaul.shop
• Phone: +1 (303) 555-0147

Summit Haul
4820 Arapahoe Peak Drive, Boulder, CO 80302, United States