Shipping Policy

Shipping Policy

Last updated: August 21, 2026

Shipping Overview

Summit Haul is an independent specialist retailer for hiking backpacks and outdoor gear, operated by Arapahoe Peak Ventures LLC. We are the merchant of record for every order placed on summithaul.shop, and our goal is to give you clear shipping facts before checkout and reliable support after your order ships.

Shipping Charges and Free Shipping Threshold

Standard shipping is a flat $8.00 per order. Orders over $45.00 qualify for free shipping, so you pay nothing for standard shipping on those orders. All charges are in US Dollars (USD), and the exact shipping total is shown at checkout before you place your order. We accept credit cards and PayPal for payment.

Order Processing and Confirmation

When you complete your order, we send an order confirmation to your email address. Order processing begins during our business hours, Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT, UTC−7; UTC−6 during Daylight Saving Time). When your order ships, we provide tracking details so you can follow its progress.

Shipping Address Accuracy

Please review your shipping address carefully at checkout. If you need to change the address on an order that has not yet shipped, contact our shipping support team at shipping@summithaul.shop as soon as possible, and we will update it for you.

Tracking Your Order

Once your parcel is with the carrier, you can track it using the tracking information provided in your shipping confirmation. If you have questions about tracking or delivery updates, the shipping support team can check the order status and contact the carrier if needed.

Split Shipments

Because we carry multiple brands and product categories, your order may arrive in more than one parcel. You will receive tracking information for each parcel, and you will not be charged any additional shipping beyond the amount shown at checkout when an order is split.

Carrier Events and Delays

Delivery timing after dispatch depends on the carrier's routes and conditions. If weather, carrier delays, or other logistics issues affect your delivery, the shipping team will contact the carrier, provide an updated status, and give you an expected resolution time. Urgent shipping and order issues are prioritized.

Failed Delivery

If a carrier cannot complete delivery, the parcel may be held for pickup or returned to us, depending on the carrier's process. If your parcel is returned to Summit Haul, contact our shipping support team and we will arrange a reshipment or refund where appropriate.

Missing or Damaged Packages

If your package is lost in transit or arrives damaged, email shipping@summithaul.shop. Please include your order number, the shipping carrier if known, and the current delivery status. The shipping team will check the order status, contact the carrier if needed, and provide an expected resolution time. If the parcel is lost, we will initiate a reshipment or refund; if a refund or replacement is required, the issue is escalated to our after-sales team.

Information to Have Ready

To help us resolve your issue quickly, please have the following information ready:

• Your order number
• The shipping carrier, if known
• The current delivery status, if available

For general order inquiries, we may also ask for your full name and the email address associated with the order.

How We Handle Shipping Inquiries

Every inquiry is triaged by our support team. We provide immediate answers when possible and escalate to the relevant specialist department when the issue requires deeper expertise, including pre-sales, after-sales, quality assurance, legal/privacy, or shipping support.

The dedicated shipping support team handles:

• Shipping address changes
• Tracking and delivery updates
• Lost or damaged shipments

Response Times

• Primary support: within 24 hours during business days
• Dedicated shipping support: within 12 hours on business days

Business hours are Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT, UTC−7 / UTC−6 during Daylight Saving Time). Emails received outside these hours will be answered the next business day.

Contact Us

Customer support is available by email, with a dedicated shipping support channel for order and delivery issues.

Primary Support

Email: support@summithaul.shop

Shipping Support

Email: shipping@summithaul.shop

You can also reach us by phone at +1 (303) 555-0147 or by mail:

Summit Haul
4820 Arapahoe Peak Drive
Boulder, CO 80302
United States

Returns and Warranty

If you need to return an item, returns are accepted within 30 days of delivery. Warranty coverage follows the product information and support guidance for each item.